Managed IT support · Illawarra
IT Support Shellharbour & Shell Cove
Systems, AI and the IT that runs them, for owner-operated businesses across the Illawarra
Most owners don't need more technology. They need a business that runs without them. That's what CloudKonnect does. Our Systems & AI coaching helps owners systemise, automate and delegate, and our managed IT support keeps the technology underneath it all working, so your team spends the day serving clients instead of fighting their tools.
From our base in Shell Cove, we support businesses in Shellharbour, Oak Flats, Albion Park, Kiama and Wollongong with 24/7 remote support and on-site visits when you need them.
Why systems come first
Technology problems are usually systems problems in disguise. When nobody knows how a task is done, which login it needs or who owns the software, every issue routes back to the owner. We start by getting the business out of your head: documenting your Critical Client Flow, turning it into systems your team can follow, and adding AI where it turns your data into decisions. Then we make sure the IT behind those systems is secure, backed up and supported.
What our IT support covers
24/7 remote help desk
Something not working? Our remote support is available 24/7. Email help@cloudkonnect.com, or call 1800 605 468. Every request is recorded, so nothing gets lost in an inbox or a text message.
On-site IT support
When an issue needs hands on the hardware, we visit. On-site support is available for businesses across Shell Cove, Shellharbour, Oak Flats, Albion Park, Kiama and Wollongong.
Managed IT services
We look after the devices, accounts and software your business runs on, managed proactively instead of fixed only when they break.
Cybersecurity and endpoint protection
We protect your business from cyber threats with Kaseya 365 Endpoint, business-grade antivirus and password management with LastPass.
Cloud solutions: Google Workspace and Microsoft 365
Business email, calendars, file sharing and collaboration, set up properly and managed securely. As an official Google Workspace partner and Microsoft 365 partner, we source, bill and support Google Workspace and Microsoft 365, so licences, users and renewals are handled in one place through our subscription management.
Data backup and recovery
A business that runs without you also has to survive a dead laptop. We set up cloud backup, including Backupify for Google Workspace and Microsoft 365, so your critical data is safe and recoverable.
Domains, hosting and IT consulting
Domain registration and website hosting, managed alongside the rest of your technology, plus technology advice aligned with your business goals.
Why local businesses choose CloudKonnect
One number to call. One relationship instead of twenty. Your IT, software subscriptions and support sit with one team.
Every subscription in one place. Clients get subscriptionHUB, a private portal showing every subscription you pay for, when each renews and any price rise before it lands on your invoice.
Led by a systems specialist. CloudKonnect is led by Rob Morgan, a Certified SYSTEMologist® Trainer and author of Freedom Business Through AI, Systems and Subscriptions.
Areas we serve
From our base in Shell Cove, we provide 24/7 remote support and on-site visits across:
- Shell Cove and Shellharbour (including Shellharbour City Centre)
- Oak Flats
- Albion Park and Albion Park Rail
- Kiama
- Wollongong
Frequently asked questions
Do you provide IT support for small businesses in Shellharbour and Shell Cove?
Yes. CloudKonnect is based in Shell Cove and provides managed IT support for owner-operated businesses across Shellharbour, Oak Flats, Albion Park, Kiama and Wollongong.
What are your support hours?
Remote support is available 24/7. Our office hours for general enquiries are Monday to Friday, 8:00am to 5:00pm.
Do you come on site?
Yes. On-site visits are available across Shell Cove, Shellharbour, Oak Flats, Albion Park, Kiama and Wollongong.
How do I log an IT support request?
Email help@cloudkonnect.com, or call 1800 605 468.
Do you support Google Workspace and Microsoft 365?
Yes. We're an official Google Workspace partner and Microsoft 365 partner, and we source, bill and support both, including setup, users and licences, plus backup with Backupify.
How is this different from a regular IT provider?
We start with your systems. Our Systems & AI coaching helps you build a business that runs without you, and our IT support keeps the technology behind those systems secure and working.
What is a Free Subscription Audit?
We review the software subscriptions your business pays for and show you what you're spending, what renews when, and what you may no longer need. Book one through the contact page.
Talk to us
CloudKonnect
Shell Cove NSW 2529, serving Shellharbour, Oak Flats, Albion Park, Kiama and Wollongong
Phone: 1800 605 468
Support (24/7 remote): help@cloudkonnect.com
General enquiries: info@cloudkonnect.com
Office hours: Monday to Friday, 8:00am to 5:00pm